Privacy Policy

RAYCARZ Tours & Safaris is committed to protecting your privacy and personal data. We collect minimal necessary information for booking, communication, and legal compliance. Your data is encrypted, secure, and never sold to third parties. This policy complies with international data protection standards including GDPR.

We collect: (1) Booking information: name, email, phone, address, passport details, payment information; (2) Communication data: emails, phone calls, feedback; (3) Technical data: IP address, browser type, website usage patterns; (4) Health information: medical conditions relevant to safari safety. We only collect information you provide or that is necessary for service delivery.

Your data is used to: Process bookings and send confirmations; Communicate about your safari; Send updates and newsletters (with consent); Process payments securely; Improve our services; Comply with legal obligations; Send safety and medical information to guides; Contact you about changes or emergencies. We do not use data for marketing without your explicit consent.

We share data only as necessary with: Payment processors (securely); Accommodation and activity providers; Airlines and transport companies; Guides and logistics partners. We never sell, rent, or share data for marketing. Data is shared under strict confidentiality agreements. All third parties comply with data protection standards.

Your data is protected by: SSL/TLS encryption for all transmissions; Secure password protection; Regular security audits; Limited staff access; Secure servers in data centers. While we implement best practices, no online system is 100% secure. We are not liable for unauthorized access due to circumstances beyond our control.

We retain booking data for 7 years (for accounting and legal requirements). Communication records are kept for 2 years. You can request deletion of personal data at any time (subject to legal retention requirements). Marketing preferences can be changed or withdrawn at any time.

You have the right to: Access your personal data; Correct inaccurate data; Request deletion (subject to legal holds); Object to processing; Withdraw consent for marketing; Data portability; File complaints with data protection authorities. To exercise these rights, email privacy@safaris-eastafrica.com with your request.

Our website uses cookies for: Session management; User preferences; Analytics; Advertising (with consent). You can disable cookies in your browser settings. Some functionality may not work without cookies. See our Cookie Policy for detailed information.

Our services are not intentionally directed at children under 13. We do not knowingly collect data from children without parental consent. Parents/guardians are responsible for providing accurate information about minors. If we discover we've collected data from children without consent, we will delete it immediately.

We may update this policy to reflect legal changes, new practices, or service improvements. Updates are posted on this page with a new "last updated" date. Continued use of our services constitutes acceptance of updated policies. We will notify you of significant changes via email.